Refunds + Returns

Thank you for donating to Sunrise Cambodia, an approved project of The Australia Cambodia Foundation Inc. As your donation is being made online without our assistance and or involvement, we ask that you carefully complete your details and the amount of your donation.

Mistakes in the Amount Pledged – Policy

Should an error be made in the amount of any donation, the donor has 14 days in which to notify The Australian Cambodia Foundation Inc.

All requests/notifications must be made in writing and directed by email to hq@sunrisecambodia.org.au or by mail to:
Sunrise Cambodia
PO Box 2266
Clovelly NSW 2031

The request should have the details of the initial donation including the date, amount, name of the donor, the tax invoice number (if applicable) and the nature of the error. Any tax invoice issued for the incorrect amount immediately becomes void and invalid, and a new tax invoice will be issued for the amount of the corrected donation.

Change of Heart on Donation – Policy

Please note: refunds of the amount pledged to be donated will not automatically be made simply because you have changed your mind. It is for this reason that we ask that you make your choice to donate carefully. The Australia Cambodia Foundation Inc. is under no obligation to give a refund if an error has been made on your part, but will endeavour to ensure that any genuine errors (such as to the amount donated) are rectified.

The Australia Cambodia Foundation Inc, which is a non profit organisation, reserves the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund be made after 14 days have expired.

Errors by Us – Policy

Any errors that are made by The Australia Cambodia Foundation Inc. or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs will be paid by The Australia Cambodia Foundation Inc.

Damaged and unsatisfactory items

All purchases from The Australia Cambodia Foundation Inc. are covered by our guarantee. If you are not satisfied with the quality or value of any item received, please see the back of the paperwork sent with your goods for instructions on how to return a product. You may return the item within 14 days of delivery with a short note and we will refund the cost of the product.

Postage

The Australia Cambodia Foundation will cover the costs of postage if there was a mistake on our part or if the goods received are damaged. In the event the buyer should change their mind and request a refund, the buyer will be required to pay for the postage. Return address details are listed on the paperwork sent with your item.

How long does it take to process orders?

Online and phone orders will be despatched the next working day.

When can I expect to receive my order?

Standard delivery: After dispatch from Australia Post, it is estimated the goods will be delivered within 5 – 7 working (or business) days for metropolitan areas but this can often takes less time. If your address is in a non metropolitan area, Australia Post may take longer.

Express Post: After dispatch delivery will take 1 – 2 working (or business) days.